Distance Sales Agreement

This Distance Sales Agreement (“Agreement”) governs bookings made via the Localexperience.co platform and is presented by Siliconmade ARGE Yazılım Bilişim A.Ş. (“Siliconmade”). By completing a booking, the Traveler accepts this Agreement electronically.

1. Parties and Definitions

Seller / Intermediary Service Provider: Siliconmade ARGE Yazılım Bilişim A.Ş. (“Siliconmade”)
Address: Maden Mah. Sıla Cad. C No:44 C, İç Kapı No:4, Sarıyer / İstanbul 34450, Turkey
MERSIS No: 077006621670001 | Tax Office / No: 7700662167
Email: info@localexperience.co | Phone: +90 532 575 16 69
Platform: Siliconmade / Localexperience.co
Traveler (Buyer): The natural or legal person who books a service on the Platform.
Guide (Service Provider): Independent person(s) who offer tours/experiences via the Platform.
Service: The tour/experience and related guiding services booked via the Platform.

2. Subject and Scope

This Agreement sets forth the parties’ rights and obligations for the electronic booking, payment, cancellation, and refund of Services on the Platform in accordance with Turkish consumer law. The Platform is not a tour operator; it acts as an intermediary and payment service provider between the Traveler and the Guide.

3. Pre-Information and Consent

Prior to booking, the Traveler is informed about the Service’s key features, total price and taxes, cancellation/refund rules, and execution details, and confirms these electronically. The pre-information form is an integral part of this Agreement.

4. Service Details and Execution

The Service is performed on the date, time, and at the meeting point stated in the booking and as described on the Guide’s listing. The Traveler must review all booking details (location, duration, special conditions). If the Guide is late, absent, or unable to perform, the Cancellation and Refund rules apply.

5. Price, Payment, and Invoicing

Payments are collected in the currency shown on the Platform via credit/debit card (through Iyzico).
Invoices are issued electronically within 24 hours after the tour is completed.
For security, communication and payment processes are handled within the Platform until booking confirmation; direct contact info sharing may be restricted by Platform rules.

6. Right of Withdrawal and Exceptions

Under Turkish law, the 14-day right of withdrawal does not apply to leisure services provided on a specific date. Therefore, general withdrawal rights are not available; the Platform’s Delivery and Refund Terms applies instead.

7. Cancellation, Refund, and Dispute Resolution

Traveler cancellation: Free of charge up to 48 hours before the tour start time.
Late cancellation (less than 24 hours): Partial deduction applies.
Guide cancellation: 100% refund.
Force majeure: Full refund in case of official/unforeseen events (e.g., travel bans, disasters, government acts).
Commission refund: In full refund cases, platform service fees are included.
Disputes should first be raised via Platform support; if unresolved, they fall under the jurisdiction of the Courts and Enforcement Offices of Istanbul and Consumer Arbitration Committees.

8. Obligations of the Parties

Guide: Performs the Service as described and in compliance with applicable laws (including any required guiding licenses).
Traveler: Arrives on time at the meeting point and follows announced rules and safety instructions.
Platform (Localexperience.co): Provides intermediary and payment infrastructure with reasonable efforts; it is not primarily responsible for the content or quality of the Service.

9. Force Majeure

Neither party is liable for failures caused by events beyond reasonable control (natural disasters, war, widespread outages, government actions). Refund handling follows the Force Majeure clause above.

10. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Turkey. The Courts and Enforcement Offices of Istanbul have jurisdiction.

11. Enforcement

By completing the booking on the Platform, the Traveler is deemed to have accepted this Agreement electronically.

Local Experience Distance Sales Agreement