This Traveler Cancellation & Refund Policy (“Policy”) governs all cancellations and refunds for bookings made by Travelers on LocalExperience.co, operated by Siliconmade ARGE Yazılım Bilişim A.Ş. (“LocalExperience”).
LocalExperience acts solely as an intermediary marketplace connecting Travelers and independent Locals.
All Experiences are provided directly by Locals, and refunds are processed on behalf of the Local according to this Policy.
All cancellations must be submitted through the Platform interface.
Refunds, if applicable, are processed using the same payment method used at the time of booking.
LocalExperience does not issue or approve refunds independently; it facilitates the refund transaction between the Local and Traveler.
Refunds are subject to the timing and type of booking as defined below. negatively affect the Local’s profile visibility, rating, and future booking opportunities.
3.1 Full Refund
If the Traveler cancels within 24 hours of booking and more than 7 days remain before the Experience date,
A full refund will be issued, including any applicable service fee.
3.2 Partial Refund
If the Traveler cancels more than 7 days before the Experience but after the first 24 hours of booking,
The refund will be made after deducting the applicable platform service fee from the total booking amount.
3.3 No Refund
If the Traveler cancels within 7 days of the Experience date,
No refund will be issued, as the Local has already reserved time and resources for the Experience.
3.4 Same-Day Bookings
For bookings made less than 24 hours before the Experience start time,
The booking is non-refundable once confirmed.
In accordance with Law No. 6502 on Consumer Protection, the Traveler may withdraw from the service up to 24 hours before the Experience begins,
unless the service has already begun with the Traveler’s consent.
Once the Experience has started, the right of withdrawal no longer applies.
If a Traveler does not attend the Experience (“no-show”), no refund is issued.
The Experience will be considered fully delivered by the Local.
Refunds will be executed by LocalExperience on behalf of the Local.
All refunds are returned to the Traveler using the same payment channel originally used (e.g., credit card, wallet, etc.).
Depending on the bank or payment provider, funds may take 3–10 business days to appear.
Refund times may vary depending on the Traveler’s bank policy.
If an Experience cannot take place due to force majeure (e.g., natural disasters, severe weather, security incidents),
LocalExperience may, at its discretion, facilitate a reschedule or full refund, depending on documentation provided.
LocalExperience:
Does not determine refund eligibility beyond this Policy;
Does not hold funds as a payment institution;
Acts only as a technical and payment intermediary between Travelers and Locals.
All service obligations and cancellations are the responsibility of the Local.
